Training Materials

Training employees is increasingly important as companies adapt to an ever-changing global business environment.  Technical training is critical, of course, but it is not enough.  The so-called “soft skills” enable an employee to manage his or her career and to communicate more effectively with customers.  I have developed many training programs that can be adapted to a company’s particular needs.  These include:

• Account Management: How to Develop Positive Client Relationships
• Group Problem Solving: A Creative Planning Tool
• Managing the Performance Evaluation Process
• Motivating and Managing Staff
• Personal Positioning: How to Brand and Market Yourself
• Problem Solving in the Planning Process
• Speaking Effectively: How to Make Winning Presentations
• Media Training Tools