Annual Report Time: Don’t Forget Your Employees in Communication With Shareholders

February 3, 2010

Well, PR Departments in public companies are surely beginning work on their annual reports. They can smell spring in the air – when these symbols of capitalism come rolling off the presses once more.  In a reprise of my past admonitions, with a few additions, I implore writers and designers to keep a few things in mind. Read more

Why is Coke, the #1 Brand in Economic Value, Only #12 in Mentions Online?

November 2, 2009

You’d think that Coca-Cola, long #1 on Interbrand’s “Best Global Brands List,” would achieve the same prominence on the Internet.  But, no, Coke only ranks 12^th based on number of mentions online in 2009, according to an analysis by Sysmos , a company that provides business intelligence on social media. Read more

Employees Can Become Brand Ambassadors; Learn How in a Free Webinar

August 13, 2009

As I’ve written before, internal social networking is growing like wildfire. But not nearly enough companies are leveraging their employees’ love affair with external social media sites like Twitter, Facebook and LinkedIn to communicate with customers. I will be describing how they can in a webinar on August 19 at 1 pm. EDT with my colleague Amy Dean .  For a more detailed description and to register for this free one-hour program click on this link FreeWebinarWednesdays . Read more

• Try Different — Seth Godin

  The usual mantra is to 'try harder'. Trying harder is impossible when you're already trying as hard as you can.

  But you can always try different.

  Years ago, I was creating trivia questions for a product we built for Prodigy. We had a 99% accuracy rate in doing the questions. Which was great, except there were 1800 questions in a batch, which meant 18 wrong each time, which was totally and completely unacceptable. These were honest mistakes, made by smart people working as hard as they could.

  No matter how hard we tried, we couldn't do better than 99%. So we switched our system completely and did it in a totally different way. Same number of people, same number of hours, 100% accuracy.

  If it's not working, harder might not be the answer.

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