How Well Do You Communicate With Yourself?

January 2, 2010

There is much talk and more written about effective business communication with your customers and prospects.  But what about how you communicate with yourself?

I began to ponder this question as I sat waiting to be called for a panel on my first day of jury duty.  The laptops thoughtfully provided for the jurors were hopelessly slow and outdated.  So I had the choice of reading the newspaper, or a paperback or pondering the meaning of life.  Finally, time to THINK! Read more

Nonverbal communication in a social media world

July 16, 2009

Has social media and the Internet eliminated the need for — and importance of — nonverbal communication?  When you think about it, there are three ways to communicate: Read more

• Try Different — Seth Godin

  The usual mantra is to 'try harder'. Trying harder is impossible when you're already trying as hard as you can.

  But you can always try different.

  Years ago, I was creating trivia questions for a product we built for Prodigy. We had a 99% accuracy rate in doing the questions. Which was great, except there were 1800 questions in a batch, which meant 18 wrong each time, which was totally and completely unacceptable. These were honest mistakes, made by smart people working as hard as they could.

  No matter how hard we tried, we couldn't do better than 99%. So we switched our system completely and did it in a totally different way. Same number of people, same number of hours, 100% accuracy.

  If it's not working, harder might not be the answer.

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