Archive for Branding

Customer service at a fine restaurant

Happy to be Seated 45 Minutes Late for Dinner

It’s easy to criticize restaurants because often the experience is so unpleasant. Delays in being seated, long waits for food to arrive, and waiters with scarce knowledge of the menu.

But recently friends and I had dinner at one of the hottest restaurants in New York and we were happy to be seated 45 minutes late for dinner. Read More→

LinkedIn has changed its Profile template

LinkedIn Finally Gets Your Profile Right

LinkedIn is my primary social network and, having just celebrated its 15th birthday, has finally gotten the design of member Profiles right.

Over time I haven’t been happy with several of LinkedIn’s changes, especially when a few years ago they decided to hide your contact information. They eventually undid that gaff by moving it in small type to the right of your Profile. But the new Profile design gets my thumbs up  Read More→

Apologize by sending a box of candy

Are Apologies Relevant Anymore?

The #MeToo movement was overdue. It’s about time that men and women who sexually harass, intimidate or otherwise try to make other people’s lives miserable are finally being taken to task.

The list of sexual predators from the doctor who abused Olympic gymnasts to a noted Hollywood producer who preyed on rising starlets is too long to list. Most have issued apologies – sort of. But do the weasel words like “…I’m sorry I caused pain” qualify as an apology?

Are apologies even relevant anymore? Read More→

Rose is off the bloom of social media for Inc. 500

The Bloom is Off the Rose of Social Media for Inc. 500

After a decade or more of investing in social media, the bloom is off the rose of social media for the Inc. 500. Companies are asking, “Where is the ROI?”

According to the 2017 Inc. 500 & Social Media study by U-Mass, almost all respondents pointed to building brand awareness as the most effective use of social media.

Social media ROI is a central concern among CEO’s with more than half reporting some degree of concern about resources devoted to this channel, and if the returns warrant the effort. Read More→