Archive for Employee Engagement

CEO traits that led them to top leadership post.

What Does it Take for a CEO to be a Successful Leader?    

It’s hard to pinpoint the particular traits that enable CEOs to become successful leaders. They’re different, like you and me, coming from a variety of backgrounds without a single common denominator.

Nonetheless, a New York Times reporter has found a number of similarities in leadership styles in his interviews of CEOs for a weekly column called Corner Office in the SundayBusiness section.

Ten years and 525 columns later, Adam Bryant wrote his last column in yesterday’s edition and disclosed the lessons he learned about how to be the Big Boss.

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The wired water cooler is no substitute for face time

It Isn’t So Lonely Around the Water Cooler

Working virtually from home, at least part of the time, has become the norm in many companies. The more senior you are the more likely you have the authority to decide when and where you work.

Working virtually no doubt has its benefits: no long commute on the train, flexible hours, problem solving in your pajamas.

It’s gotten so prevalent that companies don’t even have offices for a lot of their staff and do “hoteling.” You call ahead and reserve an office when you absolutely must be there.

So, what’s wrong with this picture?

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culture of communication employee engagement

Creating a Culture of Communication

When companies fail, it may be because they didn’t provide products or services that met a market need. Or, they were mis-managed. But the primary culprit is often poor communication.

No matter what your work environment or your industry, if communication with employees is broken, you will never realize your corporate vision. What’s essential to success is creating a culture of communication. Read More→

Publix customer service brand

Superior Customer Service Burnishes the Publix Brand

If you live in Florida, you no doubt shop at Publix, the largest employee-owned grocery chain in the United States, with sales of $34 billion and locations in seven southern states. Publix has a brand reputation for offering superior customer service.

The chain dominates the Florida market, but doesn’t take its leadership position for granted, offering two-for-one specials everyday, and active community engagement. Publix has a sign at its entrance proclaiming the amount money you will save shopping there for certain products instead of at competitor Walmart.

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