It was a reminder to myself to show my gratitude for the favors extended to me in my personal and business lives.
No Thank You?
A friend and I visited our usual stalls at the flea market this past Saturday. Randi is a vendor we’ve been frequenting for years. First I’ll start with me.
I had bought a watch from Randi and went back a week later because it didn’t work. She didn’t want to issue a refund but said she’d get me a replacement watch.
On Saturday, she didn’t have the new watch and tried to convince me to buy one of the watches that had been on display before. I finally insisted on a refund that she reluctantly doled out.
My friend is moving out of the city (she’ll be back for business) and she was saying her goodbyes. She has patronized Randi for years, buying expensive pocketbooks, jewelry and gifts for clients.
You’d think Randi would at least say, “Good luck.” No, and not so much as a thank-you for your past business. Not a little gift. Nada. With those two slights she lost two good customers.
How Not to Cancel a Business Project
A publisher retained another business colleague for an out-of-town project. It required her to develop a pre-work assignment for participants. She subsequently turned down a project on that date for another client.
Time went by and she hadn’t heard from the first client. She called, and was told, “Oh, I forgot to call you. We cancelled that project. But don’t worry, you won’t have to pay the airline cancellation fee!”
How about being grateful and saying thanks for the time she already put in on the pre-work? How about the other work she could have accepted?
Whether you’re working for yourself or for a company, it’s important to show gratitude for big and small favors. It’s hurtful not to be grateful.
Do you show your gratitude to your clients by saying thank-you? Do you offer to go the extra mile on an assignment, and step up to meet a tight deadline? It’s the little things that count.
One of my clients, like me, is a regular theatergoer. She sends me her reviews of shows and I reciprocate so we both don’t end up seeing the shows that are stinkers. I am grateful for that.
Another west coast client was on his way to Europe for vacation and had a 7-hour layover at Kennedy Airport. He came into the city so we could have dinner together. What a nice gesture! I’m so grateful for that kindness. I could have gone out to the airport, after all.
I schedule Google alerts for clients and send them stories they might miss about their competitors and trends in the industry. I’m grateful for their business so it’s the least I can do
I am so grateful to my friends in business who are open in sharing their invaluable advice when I ask for it – and when they offer it without my asking because they sense I might be struggling.
I’m grateful for:
- The business I have, thanks to my clients.
- My business and personal friends who are there for me (you know who you are).
- The beautiful thank-you notes I receive, even when I haven’t done anything to deserve them.
- My LinkedIn and Google+ blogging buddies.
- My health.
- My family.
- My webmaster.
- Feeling that I live in the greatest city in the greatest country of all, even with the mess in Washington.
And, of course, I’m grateful to you, dear reader, for visiting and reading my blog.