Archive for Delivering bad news

Microsoft Needs a Lesson in Public Relations

shy guy cartoon illustration

Did I write that?

It never ceases to amaze me that billion-dollar companies like Microsoft that can afford the best PR advice mess up their public relations so badly.

Much has been written already about the incoherent and insensitive letter sent to employees in the Microsoft Devices Group that meandered around until it finally got to the real message towards the bottom of the post.

The company is going to lay off 12,500 employees.

The letter came from Stephen Elop, former Nokia chief executive, and now head of Microsoft digital. Read More→