Archive for Technical support

microsoft customer service

Is Microsoft Starting a Trend in Customer Service?

I was in for an unpleasant surprise today when I tried to use Microsoft Word on my iMac. I received an error message that the application wouldn’t open. Nuts!

I envisioned calling Microsoft and going through menu hell. You know, you’ve been there. You call customer service and spend 10 minutes being shunted from menu to menu and none of the options quite fits your problem.

Then I Met Maya

I screwed up my courage and called Microsoft, expecting the worst. True, I was greeted by a recorded voice offering several options including “technical support.” Next, I was asked if I needed support for Office on a Mac or PC. I chose Mac and was immediately connected to Maya. Read More→